Meet the adult, not just the device

An adult using a communication board or speech-generating device is an adult with their own interests and opinions. Begin with a greeting. Speak to them directly, even when someone accompanies them. A communication difference is not an invitation to talk around a person.

ASHA’s guidance for communicating with adults with speech or language disorders recommends adult language and avoiding talking down to someone. In our community, we want respectful conversations that recognize the person first.

Ask what works for this conversation

You might ask, “How would you like us to communicate?” Offer time and an accessible way to answer. Someone may prefer typing, their device, writing, gestures, or a combination. Ask before touching a device or changing its volume, screen, or position.

A support person may help explain an access preference. Keep directing the conversation to the adult and check whether they want that help.

Give the message room to arrive

When someone is composing a message, leave room for them to finish. Avoid treating a pause as the end of their turn. If you are unsure whether they want help, ask rather than guessing the rest of the sentence.

If you misunderstand, acknowledge it simply. “I want to understand. Could you tell me another way?” is more respectful than pretending to know. Follow the person’s preferred way of clarifying.

Privacy and disagreement belong here

Do not read someone’s message history or watch them compose a private message without permission. Ask before sharing their words, photo, or story. Using AAC does not make every conversation public.

Make choices real: include the possibility of another option, a refusal, or a changed mind. Respect an adult’s no as a message, not an inconvenience to work around.

Bring inclusion into ordinary moments

At a café, meeting, or family gathering, invite the adult into the same conversation as everyone else. Ask about their interests. Discuss what would make participation more comfortable instead of deciding for them.

Our no-age-limit message starts with everyday respect. Share this article with an event organizer or community partner, and ask which communication barriers you can address together.

PUT IT INTO PRACTICE

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